Diwala AS ("us", "we", or "our") operates the https://diwala.io/ website, the Diwala mobile application and the Diwala web app, https://cert.diwala.io/, all under (“the Service”). All applicable to all clients as stated in this section.
Diwala is the data controller, as defined by article 4, nr. 7 of the General Data Protection Regulation ("GDPR"). The GDPR has been implemented into Norwegian law through the Personal Data Act (LOV-2018-06-15-38).
Diwala AS is headquartered in Norway. Diwala AS have not appointed an internal data protection officer as our processing is not of a type or scale that requires one. However, should you have any questions or concerns about Diwala AS' personal data policies or practices; you can reach out to us at the following address:
Herslebs Gate 23
Company Number: 920 180 485
We always respond to data enquiries and will investigate or clarify any requests. If there are any questions we encourage you to get in touch with us, so we can respond accordingly.
As a registered user we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address and/or phone number
First name and last name
Other personal identifiable data that is included for us to build a better user experience and because the connection to our servers provides us with information, includes:
Cookies, see in-depth information in the next sections
Events when you click at certain areas of the app.
We process your Personal Data under the General Data Protection Regulations Article (6)(b) to provide you with administration and identity management that you have requested. We will also process this information to undertake standard business functions such to inform you of relevant events, content, and other benefits or related opportunities. Diwala AS may also process this information under the General Data Protection Regulations Article (6)(f) to help us understand our customers’ needs and interests, to better tailor our products and services to meet those needs.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device or a browser ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data
We process your Usage Date under the General Data Protection Regulations Article (6)(b) to provide you with administration and identity management that you have requested. We will also process this information to undertake standard business functions such to inform you of relevant events, content, and other benefits or related opportunities. Diwala AS may also process this information under the General Data Protection Regulations Article (6)(f) to help us understand our customers’ needs and interests, to better tailor our products and services to meet those needs
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Security Cookies. We use Security Cookies for security purposes.
Diwala AS does not receive Personal Data about individuals from third parties. Diwala receive contact information from tutoring entities, as they try to onboard students to their courses.
Diwala AS can receive or request Personal Data with your consent through the decentralised identity wallet you use to access our service.
When you register with Diwala we create an account for you and store your data in one of our European based servers. When you are signed up for a course, this too is processed and maintained in association with your account in one of our European based servers. When you receive a certificate, this is stored and processe in our European based servers. We will process information about what courses you attend, what skills you acquire and statistics about your usage to provide a better service to you.
We process current data through third party services for a more reliable user experience. If you want to know what services that process this data, contact our Data Protection Officer
Profile image, for resizing
We do not share any information outside of the Diwala ecosystem, being the Diwala app, the Diwala certification administration page, unless you decide to share yourself using your decentralized identity or provided links that makes your information available.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Norway and choose to provide information to us, please note that we transfer the data, including Personal Data, to Norway and process it there.
To help protect the privacy of data and personally identifiable information you transmit through use of this Site, we maintain a range of physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees and clients who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
The Personal Data we collect is stored by Diwala AS on its servers located in Europe, and Usage Data is stored on the analytics servers (Intercom, Google Analytics) that we engage, located in the United States. They have the right privacy shield policies in place for us to be allowed to use. Diwala AS retains data for the duration of the users or business relationship with us. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our privacy officer at email@example.com.
You may inquire as to whether Diwala are processing your personal Information, request access to your personal information, and ask that Diwala correct, amend, or delete your personal information where it is inaccurate.
Requests can be sent via an e-mail to firstname.lastname@example.org or use any of the methods set out in this policy to request access to information held about you by Diwala, restrict the processing of your information, seek amendment of your information, or request the deletion of personal information held about you by Diwala.
All efforts to provide individuals with access to their personal information are made in good faith, however, there may be circumstances in which Diwala is unable to provide access, these circumstances include, but not limited to, where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question or where it is commercially proprietary. If Diwala determines that access should be restricted in any instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Diwala will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.
Diwala AS is not at all directed towards individuals under the age of eighteen (18), however we are aware due to the nature of some of courses arranged around the world, those between 16 and 18 may use the Services. Individuals under the age of thirteen (13) are expressly prohibited from using Diwala, unless parental consent is provided, and we are notified.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By using this Site, you agree to the terms and conditions contained in this Privacy Notice and Conditions of Use and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this Site or any Diwala AS services. You agree that any dispute over privacy or the terms contained in this Privacy Notice and Conditions of Use, or any other agreement we have with you, will be governed by the laws of Norway.
As our business changes from time to time, this Privacy Notice and Conditions of Use are expected to change as well. We reserve the right to amend the Privacy Notice and Conditions of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice and Conditions of Use at this Site. Unless the change demands a request to accept.
We may email periodic reminders of our notices and terms and conditions and will email customers of material changes thereto, but you should check our Site frequently to see the current Privacy Notice and Conditions of Use that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this Site.
Herslebs Gate 23
Norwegian Company Number: 920 180 485